Carol first joined Citizens Advice West Suffolk in 2003 as a volunteer adviser when her youngest child started school. In 2006 she joined the paid staff as a Money Adviser and has held various roles over the years. From 2009 to 2020 she held the post of Chief Officer at Citizens Advice Mid Suffolk for four days a week whilst still working one day a week at Citizens Advice West Suffolk.
In November 2020 following the retirement of the Chief Officer she took up the full time post of Chief Executive Officer at Citizens Advice West Suffolk.
In her spare time Carol is a Guide Leader.
