See below our current vacancies:
Citizens Advice West Suffolk
About Citizens Advice West Suffolk
Citizens Advice West Suffolk provides free, independent, confidential and impartial
advice. We help people understand their rights, consider their options and navigate
situations that can often feel complex or overwhelming.
Although we are part of the national Citizens Advice network, we operate as an
independent charity with strong local roots. We value diversity, champion equality and
actively work to challenge discrimination. Joining our team means becoming part of an
organisation committed to fairness, inclusion and positive local impact.
Training Support Administrator
Role Description and Person Specification
Thank you for your interest in joining Citizens Advice West Suffolk. This role offers a
meaningful opportunity to make a practical difference to people’s lives by supporting
our people to become advisers and support the existing team. For further information,
please contact Denise Bogacki at denise.bogacki@swcab.org.uk
• Closing date: 9am Wednesday 28th October 2026
• Interviews: Friday 6th November 2026
• Start date: As soon as possible
Application forms are available at https://suffolkwestcab.org.uk or by emailing
finance@swcab.org.uk. Applications must be submitted by email using the application
form. CVs cannot be accepted.
The Role
Context
We are looking for a proactive and highly organised Training Support Administrator to
provide essential administrative support to our Core Services and Training Manager.
You will report to the Core Services and Training Manager.
This is a varied and rewarding role where you’ll be responsible for coordinating training
administration, supporting recruitment and onboarding activities, maintaining accurate
records and rotas and helping ensure our volunteers and staff receive an excellent
experience.
As a key member of the team, you’ll work closely with volunteers, managers and
supervisors, helping to keep training programmes running smoothly and ensuring
important milestones, reviews and compliance requirements are completed on time.
You will be based primarily in our Bury St Edmunds office, with work from our other
four offices, and will be part of a supportive, mission-driven team.
Purpose
• Supporting the recruitment process, including applicant communications,
interview coordination and reference gathering.
• Assisting with onboarding new starters, including joining documentation,
welcome communications, inductions and system access.
• Monitoring staff and volunteer training progress and keeping databases up to
date.
• Organising group and individual training sessions, meetings and attendance
records.
• Keeping both people and room rotas up to date
• Assisting with offboarding administration.
Terms and Conditions
• Hours: 21 per week
• Salary: £14,992 per annum actual
• Contract: Permanent with three-month probation period
• Location: Bury St Edmunds with work from our other offices
• Pension: For eligible employees – NEST scheme (3% employer / 5% employee)
• Sick Pay: 4 weeks full pay + 4 weeks half pay within a rolling 12-month period
(after completion of the probation period)
• Annual Leave: 5.6 weeks pro rata, including bank holidays
For a full role description and person specification, please click on the link: Citizens Advice West Suffolk Training Support Administrator Job Description and Person Specification October 2026
Application form: Citizens Advice West Suffolk Training Support Administrator October 2026 Application Form
Paid staff application guidance: Paid staff application guidance
Money Advise Manager –
Lead our Money Advice and Crisis Resilience Fund teams, helping local people tackle debt and build financial resilience. We need an experienced, organised manager committed to excellent advice. Informal enquiries: Sarah Bradbury, finance@swcab.org.uk.
- Start date: As soon as possible
Context
Debt can affect anyone, and the impact can be far-reaching. At Citizens Advice West Suffolk our Money Advice Projects support vulnerable residents to manage debt, improve financial wellbeing, and regain control of their lives.
We are looking for an experienced and motivated Money Advice Manager to lead, support, and develop our Money Advice and Crisis Resilience Fund Teams, ensuring the delivery of high-quality advice and casework that meets recognised quality standards and achieves positive outcomes for clients.
You will be based primarily in our Bury St Edmunds office, with travel to our other offices. You’ll be part of a supportive, values-led team where your contribution matters and your development is encouraged.
Purpose
As the Money Advice Manager, you will provide line management, day-to-day supervision, guidance, and technical support to advisers. You will oversee complex debt cases, ensure compliance with advice quality, FCA and Money Advice and Pension Service standards, and support the continuous development of staff and volunteers.
You will play a key role in maintaining a high-performing service that is client-focused, responsive, and committed to achieving the best possible outcomes for people facing financial hardship.
This is a role where your work can directly improve people’s lives, often at the point when they need support most.
- Make a visible difference for people experiencing financial pressure.
- Join an inclusive local charity with a strong reputation for trusted, impartial advice.
Terms and Conditions — what we offer
- Hours: 37 per week
- Salary: £32,500 – £34,500 per annum depending on experience
- Contract: Permanent with six-month probation period
- Location: Bury St Edmunds with work from our other offices
- Pension: For eligible employees – NEST scheme (3% employer / 5% employee)
- Sick Pay: 4 weeks full pay + 4 weeks half pay within a rolling 12‑month period (after completion of the probation period)
- Annual Leave: 5.6 weeks pro rata, including bank holidays
Key Responsibilities
- Line manage and support Money Advice Team.
- Allocate cases to the team.
- Review and oversee complex debt cases and provide technical guidance.
- Ensure compliance with regulatory, contractual, and quality assurance requirements.
- Monitor casework quality, performance targets, and reporting requirements.
- Assist with adviser training, mentoring, and professional development.
- Support service planning, development, and continuous improvement.
- Maintain up-to-date knowledge of debt advice legislation, policy, and best practice.
- Build and maintain effective relationships with funders, creditors, and partner organisations.
- Manage a small caseload of complex debt cases where required.
Research and Campaigns
- Contribute to both local and national research and campaigns by providing relevant insights and information.
Professional Development
- Stay up to date with legislation, policy and case law relevant to your role.
- Complete annual training to ensure MaPS and FCA accreditation requirements are met.
- Take part in training, team meetings and supervision.
- Support initiatives that enhance and promote our services.
Other Duties
- Promote the aims and values of Citizens Advice.
- Carry out other tasks within the scope of the role to support effective service delivery.
- Follow health and safety, safeguarding, complaints and data protection procedures.
- Contribute positively to teamwork and communication across the organisation.
Essential — what we’re looking for
- Experienced Money Adviser.
- The ability to motivate and challenge people to develop and reach their full potential – supporting them and encouraging them whilst providing constructive feedback to facilitate improvements.
- A commitment to learning, training and ongoing personal development.
- The ability to organise your workload and those of other people to prioritise tasks and work to deadlines.
- Clear and confident communication skills, both spoken and written, with a range of people and organisations.
- Good numeracy skills, including the ability to carry out calculations and prepare practical budgets for clients.
- Ability to use IT for statistical recording, record keeping and document production.
- The ability to work effectively and collaboratively as part of a team and work without close supervision.
- Flexible and adaptable with the ability to embrace change and find new and innovative ways of working, providing a solution-based approach.
- Ability and willingness to follow agreed procedures.
- Understanding of and commitment to the aims and principles of the Citizens Advice service.
Desirable — helpful but not essential
- Experience of supervising staff or volunteer workers to achieve required standards.
- Approved DRO Intermediary.
Willingness to complete a DBS check (a criminal record does not automatically prevent employment).
We are committed to equity, diversity and inclusion, and we welcome applicants with lived experience. If you are interested in the role but unsure whether you meet every requirement, we still encourage you to apply.
Download the application form and Full Job Description and Person Specification here and email your completed application form to finance@swcab.org.uk. No CVs.
Citizens Advice West Suffolk Money Advice Manager August 2026 Application Form
Paid staff application guidance
