About Citizens Advice West Suffolk

We help people find a way forward

We can all face problems that seem complicated or intimidating. At Citizens Advice West Suffolk, we believe no one should have to face these problems without good quality, independent advice. 

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.


When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

Last year, Citizens Advice West Suffolk helped 6,985 people with 23,775 issues

We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

Equal Opportunity

Citizens Advice West Suffolk  is an Equal Opportunity Employer. Citizens Advice Service is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality.

Where we are based

Bury St Edmunds: The Risbygate Centre, 90 Risbygate Street, Bury St Edmunds, IP33 3AA

Brandon: 9A Market Hill, Brandon, IP27 0AA

Haverhill: Haverhill House, Lower Downs Slade, Haverhill, CB9 9HB

Mildenhall: West Suffolk Council Offices, College Heath Road, Mildenhall, IP28 7EY

Newmarket: Foley House, Wellington Street, Newmarket, CB8 0HY