About Citizens Advice West Suffolk

Impact of what we do

Citizens Advice West Suffolk is a voluntary organisation with 80% of the team being volunteers giving their time to support the community. The team is strategically directed by the Chief Officer with support from the Trustee Board drawn from many disciplines. During 2020/21 our volunteers helped 6,500 people and dealt with 23,777 issues providing free impartial advice and generating income of £3,146,000. Without them we could not offer the service we do to the local community.

Our advice service benefits individuals and the local economy.

Aims and ethos

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

Funded Independently

Citizens Advice West Suffolk is an independently funded charity, with funding from local authorities and project funding to offer advice in Bury St Edmunds, Haverhill, Brandon, Newmarket and Mildenhall and the surrounding areas.

Equal Opportunity

Citizens Advice West Suffolk  is an Equal Opportunity Employer. Citizens Advice Service is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality.

Where we are based

Bury St Edmunds: The Risbygate Centre, 90 Risbygate Street, Bury St Edmunds, IP33 3AA

Brandon: 9A Market Hill, Brandon, IP27 0AA

Haverhill: Haverhill House, Lower Downs Slade, Haverhill, CB9 9HB

Mildenhall: West Suffolk Council Offices, College Heath Road, Mildenhall, IP28 7EY

Newmarket: Foley House, Wellington Street, Newmarket, CB8 0HY