0808 278 7868

Ways to get advice

The Citizens Advice service can help with lots of different problems, like making sense of benefits, dealing with debt, problems at work, issues with housing, help with energy costs.
  • Get advice online
  • Call us
  • Use our contact form 
  • In person

 

Get advice online

If your problem isn’t very complicated, or if you’d like to see if you can find the information you need, you can visit the national Citizens Advice website. There’s lots of useful and detailed information to help you deal with common problems quickly and simply.
If your problem is more complicated or you think you need to speak to someone, then you can contact us directly and we’ll do our best to help.

 

Call us 

If you’d like to speak to someone, you can call us on

0808 278 7868

Monday to Friday 9.30am to 3.30pm.

Calls are free to the service, but the lines can be very busy and it can be difficult to get through. If this is the case then it may be easier to use the contact form.
When you get through to us a volunteer with take some basic information and then record this information on our confidential case recording system. You will then be called back and we will either provide you with the help you need over the phone, arrange a face to face appointment or refer you to the appropriate organisation to help with your issue.

 

Use the contact form

When we receive a copy of your contact form we will record the information on our confidential case recording system and then we will either call or email you back (depending on your preference)

 

In person

When you visit, a volunteer will take some basic information and then record this information on our confidential case recording system. You will then be called back and we will either provide you with the help you need over the phone, arrange a face to face appointment or refer you to the appropriate organisation to help with your issue.
 
Bury St Edmunds: Reception open Tuesday and Thursday from 10am to midday
Location: 90 Risbygate Street, Bury St Edmunds, IP33 3AA
 
Brandon: Reception open Tuesday from 10am to midday
Location: Brandon Town Council Office, Old School House, Market Hill, Brandon, Suffolk, IP27 0AA
 
Haverhill: Reception open Friday from 10am to midday
Location: Haverhill House, Lower Downs Slade, Haverhill,
CB9 9HB
 
Newmarket: Reception open Friday from 10am to midday
Location: Foley House, Wellington Road, Newmarket, CB8 0HY
 

See here for details of our client agreement

 

For our locations please see here

 

COMPLAINTS

If you have a complaint – please click here

 

E-Mail Advice

Once you fill in our email form, someone from one of our local offices will contact you within 2-3 working days with a response to your enquiry. Please provide sufficient detail of your enquiry in your email.

If you need help applying for Universal Credit, knowing what benefits you are eligible for, or have a problem with Universal Credit before the first payment you should contact the Help to Claim team by phone or webchat here.

Data Protection

At Citizens Advice we must ask you for your consent to record, use, or share personal information. This form is used to do that. We have a legitimate interest to do this. When we record your personal information we will only access it when we have good reason, not sell it to commercial organisations and only share what is necessary and relevant. The information will be used to provide you with advice.

To help with your enquiry we may need to record details of your case.

We also need to seek consent to record special category data including ethnicity, details of disability and health conditions, religion, sexual orientation and trade union membership. It is not compulsory for you to reveal this information. If you do not wish to tell us any of the special category information you may leave that section of the form blank. If you agree this information will be used to give you advice, help gather data to improve our service and support research through anonymised reporting.

Your information will be kept safe in our secure case management system and remain confidential unless exceptional circumstances require us to disclose information. This means we will only pass on the information if we believe there is a risk of you or someone else suffering serious harm or a serious crime is planned or has been committed.

Client consent

At Citizens Advice we must ask for your consent to record, use or share personal information. This form is used to do that. For more information please see https://suffolkwestcab.org.uk/privacy-policy/

Permission and consent

When we record and use your personal information we only access it when we have a good reason, we only share what is necessary and relevant and we don't sell it to commercial organisations. We need to record information to help with your enquiry. We have a legitimate interest to do this.

By completing this form and submitting it, you agree to Citizens Advice West Suffolk recording and holding information about you.

I consent for Citizens Advice to share information for collecting feedback?
It isn’t mandatory for you to answer this question
I consent for Citizens Advice to record and use my special category data?
It isn’t mandatory for you to answer this question but you will need to select yes if you disclose any health issue, religion, sexual orientation, ethnicity or trade union membership as part of your enquiry.
Your full name(Required)
Address(Required)
DD slash MM slash YYYY
Email Address
How can we contact you?(Required)
Please tick which of the following you are happy for us to contact you by. It will help if you give us permission to contact you by email and phone in case there are issues with one of the methods of contact. You can tick more than one.
Best time to contact you?

Details of Issue*

Please provide the details of your enquiry with as much information as possible. The more we know about your circumstances the more we are able to help. If relevant, please include details of the following:

• Important dates and deadlines, including the dates of any payments, letters or purchase
• Any relevant amounts of money (including income, benefits, savings, inheritance, or other relevant figures)
• Details of current personal circumstances relevant to your enquiry (such as any caring responsibilities you may have, whether you are in education, your employment status, etc)
• Details of any documents you have attached
Drop files here or
Max. file size: 10 MB, Max. files: 5.

    Information about you

    The following is a special category data that may assist in giving comprehensive advice on your enquiry. You do not need to fill in any sections you do not wish to.
    Health details

    By submitting this form you are agreeing to our privacy policy.

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