Contact Us - Citizens Advice West Suffolk

Our offices are currently closed to drop-in visitors due to Government guidance.

Please either call on Adviceline Suffolk 0808 278 7868

Monday to Friday 9.30am to 3.30pm

or use the contact form on this page.

For our locations please see here

COMPLAINTS

If you have a complaint – please click here

E-Mail Advice

Once you fill in our email form, someone from one of our local offices will contact you within 2-3 working days with a response to your enquiry. Please provide sufficient detail of your enquiry in your email.

If you need help applying for Universal Credit, knowing what benefits you are eligible for, or have a problem with Universal Credit before the first payment you should contact the Help to Claim team by phone or webchat here.

Data Protection

At Citizens Advice we must ask you for your consent to record, use, or share personal information. This form is used to do that. We have a legitimate interest to do this. When we record your personal information we will only access it when we have good reason, not sell it to commercial organisations and only share what is necessary and relevant. The information will be used to provide you with advice.

To help with your enquiry we may need to record details of your case.

We also need to seek consent to record special category data including ethnicity, details of disability and health conditions, religion, sexual orientation and trade union membership. It is not compulsory for you to reveal this information. If you do not wish to tell us any of the special category information you may leave that section of the form blank. If you agree this information will be used to give you advice, help gather data to improve our service and support research through anonymised reporting.

Your information will be kept safe in our secure case management system and remain confidential unless exceptional circumstances require us to disclose information. This means we will only pass on the information if we believe there is a risk of you or someone else suffering serious harm or a serious crime is planned or has been committed.

I consent for Citizens Advice to record and use my personal information?(Required)

Yes

It is mandatory for you to answer this question, If you select “No” we may not be able to advise you fully.

I consent for Citizens Advice to share information for collecting feedback?

Yes

It isn’t mandatory for you to answer this question

I consent for Citizens Advice to record and use my special category data?

Yes

It isn’t mandatory for you to answer this question

Your full name(Required)

Title First name Last Name

Address(Required)

Address Line 1 Address Line 2 City County Post Code Country

Main contact number(Required)

Email Address(Required)

Enter Email Confirm Email

Do you consent to any of the following?(Required)

Please tick for Yes or leave blank for No

You can contact me by E-Mail

You can ring me on my Phone

You can leave a message on my Phone

You can send me a Letter

Have you sought Advice from Citizens Advice before?(Required)

Which of the following does your enquiry relate to?(Required)

Details of Issue*

Details of issue(Required)

Please provide the details of your enquiry with as much information as possible. The more we know about your circumstances the more we are able to help. If relevant, please include details of the following:

• Important dates and deadlines, including the dates of any payments, letters or purchase
• Any relevant amounts of money (including income, benefits, savings, inheritance, or other relevant figures)
• Details of current personal circumstances relevant to your enquiry (such as any caring responsibilities you may have, whether you are in education, your employment status, etc)
• Details of any documents you have attached

File uploads

Drop files here or

Max. file size: 10 MB, Max. files: 5.

Do any of the following apply to you?

I DO NOT have regular access to a Computer and/or the Internet

I DO NOT have regular access to a Phone

I am unable to visit a Citizens Advice Office in Person

Information about you

The following is a special category data that may assist in giving comprehensive advice on your enquiry. You do not need to fill in any sections you do not wish to.

Your date of birth

Gender

Nationality

Health details

Ethnic Origin

Marital Status

Household Type

Housing

Employment Status

First Language

By submitting this form you are agreeing to our privacy policy.