Our offices are currently closed to drop-in visitors due to Government guidance.
Please either call on Adviceline Suffolk 0808 278 7868
Monday to Friday 9.30am to 3.30pm
or use the contact form on this page.
For our locations please see here
Once you fill in our email form, someone from one of our local offices will contact you within 2-3 working days with a response to your enquiry. Please provide sufficient detail of your enquiry in your email.
If you need help applying for Universal Credit, knowing what benefits you are eligible for, or have a problem with Universal Credit before the first payment you should contact the Help to Claim team by phone or webchat here.
At Citizens Advice we must ask you for your consent to record, use, or share personal information. This form is used to do that. We have a legitimate interest to do this. When we record your personal information we will only access it when we have good reason, not sell it to commercial organisations and only share what is necessary and relevant. The information will be used to provide you with advice.
To help with your enquiry we may need to record details of your case.
We also need to seek consent to record special category data including ethnicity, details of disability and health conditions, religion, sexual orientation and trade union membership. It is not compulsory for you to reveal this information. If you do not wish to tell us any of the special category information you may leave that section of the form blank. If you agree this information will be used to give you advice, help gather data to improve our service and support research through anonymised reporting.
Your information will be kept safe in our secure case management system and remain confidential unless exceptional circumstances require us to disclose information. This means we will only pass on the information if we believe there is a risk of you or someone else suffering serious harm or a serious crime is planned or has been committed.