We can help with consumer matters by giving you information and advice, and if necessary by helping you with contacting or writing letters to companies.
Best advice is always to do everything possible in advance to avoid problems so, for instance, when buying a second hand car do all the pre-purchase checks outlined on the Citizens Advice website and then, only pay by cash if you are very sure there will be no problems with your purchase.
Remember bank transfer payments into an account are effectively cash payments
With building works always get written quotations and specify completion dates.
Legal action should always be a last resort but we can if necessary tell you about small claims procedures.