We welcome the opportunity to put things right and improve the service.

We promise to deal with every complaint quickly, professionally and confidentially. If you have a complaint please pick up a leaflet from

Or write to the Chief Executive Officer at:

Citizens Advice West Suffolk
The Risbygate Centre
90 Risbygate Street
Bury St Edmunds
IP33 3AA

You can also email the CEO on  


To find out more about how the service handles complaints please follow this link