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Martha Oakes

Martha first joined Citizens Advice as a volunteer adviser after a leaving her job as a company/commercial solicitor in order to raise her family.

Before being appointed as Advice Service Manager at Suffolk West Citizens’ Advice, Martha was a Session Supervisor and had also been a specialist tax credits and employment caseworker.

Martha had a period working for Suffolk County Council as a Financial Inclusion officer, advising families on debt, benefits and housing issues.

As Advice Service Manager, her role is primarily to ensure quality of advice, as well as providing support to the session supervisors and their volunteer teams.