Being an Adviser is a very varied role.
- Interview clients at drop-in sessions in the local office and over the phone
- Give information from the Citizens Advice on-line information system and other quality assured sources
- Refer clients to other agencies if they are better placed to help
- Keep records of all clients’ cases
- Prevent future problems by identifying issues and campaigning for change
You don’t need any particular qualifications or experience to train as an adviser. All sorts of people are Citizens Advice advisers.
You need to:
- Be good at listening
- Be able to work in a team
- Be able to read and write English, and do basic maths
- Be computer literate
- Be open-minded and non-judgmental
- Enjoy helping people
There will always be an Advice Session Supervisor, who can provide support, advice and guidance available whenever you deal with client queries.