About Citizens Advice Suffolk West

Impact of what we do

Citizens Advice Suffolk West is a voluntary organisation with 80% of the team being volunteers giving their time to support the community. The team is strategically directed by the District Manager with support from the Trustee Board drawn from many disciplines. During 2017/18 our volunteers helped 5,713 people and dealt with 15,394 issues providing free impartial advice at an economic value of £608,124 Without them we could not offer the service we do to the local community.

Our advice service benefits individuals and the local economy.

Aims and ethos

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

Funded Independently

Citizens Advice Suffolk West is an independently funded charity, with funding from local authorities and project funding to offer advice in Bury St Edmunds, Haverhill, Brandon, and Mildenhall and the surrounding areas.

Equal Opportunity

Citizens Advice Suffolk West is an Equal Opportunity Employer. Citizens Advice Service is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality.